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Returns & Exchanges
Please inspect all items immediately as soon as you receive them. If you are not fully satisfied with your goods in any way, you can return all items unused, unworn and unwashed within 30 days for a refund or exchange. If the parcel has been visibly damaged in any way, please make a note of this with the carrier when you sign for the parcel and notify us immediately (next working day at the latest so that we will be able to claim against the courier). Returned goods should be in their original packaging. Please note that we are not responsible for return postage and the delivery charge on the original order is non-refundable. Damaged or faulty goods will be refunded in full (incl. Postage) or goods exchanged and postage refunded. Unfortunately we cannot refund or exchange used or customer damaged items (customer's statutory rights not affected). When returning goods, please obtain a "Proof of Postage Certificate" from your post office as we cannot be held responsible for parcels lost on return to us. We recommend you use registered post to ensure safe delivery.
Simply send the goods to:
Sage Creek USA Inc.
15840 Monte Street Suite 108
Sylmar, CA 91342
Please include your order#, name, address, phone number (etc.) as well as the reason for the return.
If you have any questions, please e-mail us at firstname.lastname@example.org